Support comes first
trustpsd sells digital products and provides personal support after purchase. If you have a genuine problem with a delivered file or with your order, contact us with your order number and a clear description of the issue. We will review the case and work with you toward a practical resolution.
How we resolve problems
Depending on the situation, we may correct or re-send the file, provide a suitable replacement, help you use the delivered resource as described on the product page, or issue a refund when the problem cannot be resolved appropriately.
Examples of issues we can review
- A purchased file is missing, corrupted, or cannot be opened as described.
- The delivered file is materially different from what was shown or stated on the product page.
- A delivery problem prevents you from receiving the purchased files.
- A duplicate or mistaken payment needs to be investigated.
Digital products do not have physical returns
Our products are digital files, so there is no physical item to ship back. A support review focuses on the actual order, the files delivered, the product listing, and the problem reported by the customer.
What to send us
Please provide your order number, the email address used at checkout, and enough detail for us to reproduce or understand the issue. Screenshots can be helpful for technical problems. Never send passwords, wallet private keys, or recovery phrases.
Refunds and replacements
When a refund is the appropriate resolution, we will explain the available method based on how the order was paid. When a corrected or replacement file is the better solution, we will arrange that instead. Each case is reviewed individually so that the resolution matches the actual problem.
Contact support
Use the Contact page or the support buttons shown on this page. We aim to resolve legitimate order and product issues fairly and practically.
Your legal rights
Nothing in this policy limits rights that cannot be excluded or restricted under applicable consumer law.